Good to know: FAQs for your winter sports holiday in Sesto, Dolomites

Name: Ski and Snowboard School Sesto Dolomites
Address: Via Dolomiti 45/8, Sesto, South Tyrol, 39030, Italy
Telephone: +39 0474 710 375

Useful information

for a relaxed winter sports holiday with the Ski School Sesto.

FAQ GTC Insurance Payment information

FAQ

Frequently asked questions and our answers

Children’s ski courses:

At what age can children participate in the ski course?

Children can start getting used to skiing at an early age, as soon as they show interest. Lessons make sense when children are ready to separate from their parents during the lesson and engage with the instructor. We recommend private or group lessons from about the age of 3. For 3-year-olds, we recommend booking a trial day. It may turn out that it is still too early, as the biological age doesn’t always match the chronological age.

If my child doesn’t enjoy it, can I get a refund?

As a rule, no refunds are given, so we recommend taking out cancellation insurance. For very young children, it is possible to book the first day as a trial and then extend the course. In any case, we strive to find a suitable solution for everyone.

Can I watch my child’s ski lesson?

Parents can watch the ski lessons, but the lesson should not be disrupted. In our experience, it’s better for the children if parents are not in the immediate vicinity of the practice area.

Where is the meeting point?

For group courses, the children meet depending on their skill level at the Waldheim lift or the mountain station of the “Helmjet Sexten” cable car. You will receive all the necessary information about the exact meeting point when registering at the ski school office, and for the following days, your ski instructor will provide further details.

Can my child start the ski course on any day?

Beginner groups start on Sundays or Mondays. Joining a group course on another day needs to be clarified with the ski school office.

Does my child need a helmet?

Helmets are mandatory for minors. However, we recommend that everyone wear a helmet.

Do group courses need to be reserved?

We recommend booking through our online shop. Book your course conveniently from home and save time on-site. Especially in high season, course spots are limited. Alternatively, direct reservations in our office are possible up to one day before the course begins.

Can our children be in the same group?

Group assignments are primarily based on the children’s skiing ability and age. If the children are at about the same level, please let us know your preference during registration and group allocation, and we will do our best. If the children do not ski at the same level, the more advanced child will need to accommodate the less advanced one, or they will ski in the weaker group.

Is it possible to book a group course with a specific instructor?

Unfortunately, for organisational reasons, it’s generally not possible to book a group course with a specific instructor.

Why do some ski instructors stay with the group on the practice slopes in the valley and not go up the mountain, even though the students are already skiing with parallel turns?

When new skills need to be learned or consolidated, it is often advantageous to practise on gentler slopes where the children feel secure and therefore make faster progress.

How large are the groups for children's ski courses?

We aim to form groups that are as homogeneous as possible so that the instructor can offer a well-structured lesson. Group sizes range from 5 to 10 children, and in exceptional cases, there may be more than 10.

When do children start using ski poles?

All beginner children do not need ski poles. For advanced children, the following applies for the first day: children who have already learned to ski with poles should bring them on the first day. Children who have never skied with poles should come without them on the first day. For the following course days, the instructor will provide the necessary information.

From what age is the full-day course Toni’s Mini Club suitable?

Toni’s Mini Club is suitable for children aged about 5 years. In this course, ski lessons take place in the morning and afternoon. Lunch is included in the price. We do not offer childcare without ski lessons.

From what age is the full-day Junior Adventure Club course suitable?

The Junior Adventure Club is for children aged 8 and over, and for teenagers with skiing experience. A basic level of parallel skiing is a prerequisite for this course. Lunch is included in the price.

What do the children have for lunch?

The children receive a varied, warm children’s menu, which is always displayed in the Mini Club venue (2 dishes to choose from). Children in the Junior Club eat in the mountain huts and can often choose for themselves.

When do the final race and award ceremony take place?

The final race usually takes place on Friday afternoon, and for the younger beginners, on Friday morning during the course. Participation is included in the course fee. The award ceremony follows the final race.

General:

On which days do group courses start?

Children’s ski courses start every Sunday or Monday. Adult group courses and snowboard courses start every Monday. During Christmas and New Year, it may be possible to join the courses almost daily or after consultation with the office.

What skill levels are there?

Beginner (Blue Group): never skied before or very little experience
Snowplough without lift (Yellow Group): can brake independently but have never used a button lift alone
Snowplough with lift (Orange Group): can snowplough and use the lift independently
Snowplough turns (Green Group): mix of snowplough and parallel turns
Parallel turns (Red Group): skiing with parallel turns

How can I pay my bill?

On-site payments can be made in cash, with a debit card, or by credit card (except American Express). Reservations made via email or our online shop can be paid by credit card (alternatively, by bank transfer).

Do I need to pay for the group course or private lessons in advance?

Yes, all booked lessons must be paid for in advance. Participation in the course is not possible without a valid ticket.

Do group courses run at the weekend?

No, at weekends we only offer private lessons. Group courses are available on Saturdays and Sundays during the Christmas and New Year holidays.

What if I get ill?

If you fall ill during the course, any remaining course days can be credited (with a doctor’s certificate) and will be valid for 2 years. Refunds are not possible. We recommend that all guests take out travel insurance before their trip.

What happens in bad weather?

Winter sports are outdoor activities! For us, there’s no such thing as bad weather, only inappropriate clothing. Skiing in snowfall can often be more fun than in bright sunshine. Lessons included in a package will not be rescheduled or refunded due to bad weather conditions.

What if I arrive late?

If a student does not attend a lesson or arrives late, he/she is not entitled to make up the lessons or receive a refund.

Insurance:

Liability insurance

Since 1 January 2022, it is mandatory for all skiers in the ski resorts to have liability insurance for third-party damage.

Accident insurance

Accident insurance is not included in the price of lessons. The ski school accepts no liability for accidents before, during, or after lessons.

Cancellation insurance

We recommend taking out cancellation insurance so that in the event of an unforeseen reason for cancelling a booking, the costs can be refunded. We have a suitable option available: see Snowcare lessons.

Equipment:

Is equipment included in the price of lessons?

No, rental equipment is not included, but participants of our group courses (min. 5 days) receive a 10% discount at our ski rental.

Where can I rent equipment?

Our ski rental is located right next to the ski school office, at the valley station of the Helmjet-Sesto cable car. We also run a toboggan rental at the Croda Rossa lower station.

How long should my skis be?

The length of your skis depends on your skill level. The ski rental shop will give you the best advice.

Ski passes:

Is the ski pass included in the course price?

No, the ski pass is not included and must always be purchased separately. Prices and information can be found on the official website www.dreizinnen.com.

Do beginners need a ski pass?

Generally, anyone using a lift will need a ski pass, regardless of whether it’s in connection with the ski school or privately. Those using the magic carpet at the Waldheim lift during ski school lessons do not initially need a lift ticket.

Where is the ski pass office?

The main office is located at the valley station of the Helmjet-Sesto cable car, right next to the ski school office. Tickets are also available at the valley stations of the Croda Rossa, Signaue, and Tre Cime cable cars. Tickets for the Waldheimlift are available directly at the lift.

Do I need a ski pass for the cross-country skiing track?

Yes, the use of the cross-country tracks requires a paid ticket. Information and prices can be found here.

GTC – Terms & Conditions

Terms and Conditions (T&C) for the use of services provided by the Ski & Snowboard School of the Sextner Dolomites:

Participation in the courses organised by the ski school implies full knowledge and unconditional acceptance of these conditions.
The ski school reserves the right to make changes to the programme and prices.
All lessons must be paid for in advance.
Missed courses and private lessons will not be refunded.
The ski school accepts no liability for accidents before, during, or after lessons.
If fewer than 5 participants enrol in a group course, the ski school reserves the right to change the weekly programme.
Absence from courses – late arrival, absence due to illness or accident: unattended courses and private lessons that have been reserved and paid for will no longer be refunded; refunds are also excluded in the event of illness or accident and the course participant expressly waives the right to apply for a refund;
Lessons will not be rescheduled or refunded due to bad weather.
Where not expressly covered, the Italian Civil Code applies. In the event of any dispute directly or indirectly related to the lessons provided by the Ski & Snowboard School Sesto Dolomites, the court of Bolzano has jurisdiction.

Snowcare lessons

Insure your lessons!

As a partner ski school of B2C Innovation Spa, we offer you exclusive Snowcare lessons cancellation insurance. This insurance covers refunds for lessons missed due to illness or other unforeseen events.

For just 7% of the total price, Snowcare lessons covers you in the following cases:

Illness: if you become ill before the lesson.
Accident: if an injury prevents you from attending the lesson.
Unexpected work commitments: sudden work obligations that disrupt your ski holiday.
Inability to reach the ski resort: if unforeseen circumstances prevent you from reaching the ski area.
Holiday cancellation or change: events that force you to cancel or change your holiday plans.
Medical visit: if you need to attend an urgent medical appointment.

Ask about our Snowcare lessons insurance when booking your private or group lessons!

If you can’t attend the ski/snowboard lessons insured at the ski school, send a claim using this form (click here to open) to request the refund included in the benefits of Snowcare Lessons insurance.